Return and Refund Policy

Return and Refund Policy

Effective Date: January 31, 2024

Thank you for choosing Rowland Africa for your online shopping needs. Your satisfaction is important to us, and we want to ensure a smooth experience with our products. Please take a moment to review our updated Return and Refund Policy.

Returns:

  1. Eligibility:
    • Items eligible for return must be unused, undamaged, and in their original packaging.
    • Returns are accepted within 14 days from the date of delivery.
  2. Initiating a Return:
    • To initiate a return, please contact our customer service team at service@rowlandafrica.com or call 0725736439 within the specified return period.
    • Provide your order number, the reason for the return, and any supporting images if applicable.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
    • We recommend using a trackable shipping service to ensure your return is received.

Refunds:

  1. Refund Process:
    • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
  2. Exclusions:
    • Shipping costs are non-refundable, except in cases where we made an error in shipment.
    • Refunds are not provided for items damaged due to misuse, accidents, or improper care.

Cancellations:

  1. Order Cancellation:
    • Orders can be canceled within [number of hours] hours of purchase.
    • Contact our customer service team promptly if you wish to cancel your order.

Damaged or Defective Items:

  1. Reporting Damage:
    • If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product.
    • Provide your order number and clear images of the damaged or defective item.
  2. Replacement or Refund:
    • We will assess the damage and offer either a replacement or a full refund, as appropriate.

Contact Information:

Note: This Return and Refund Policy is subject to change without notice. Please review the policy regularly for updates.

Thank you for being a valued customer of Rowland Africa. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.