RETURN AND REFUND POLICY

Refund Policy for Rowland Africa

Effective Date: 2020

At Rowland Africa, we value our customers and strive to provide high-quality products and exceptional service. If you are not fully satisfied with your purchase, our refund policy ensures a hassle-free return and refund process.

1. Eligibility for Refunds
We accept refund requests under the following conditions:

The request is made within 7 days of purchase.

The product is returned in its original condition, unused, and in its original packaging.

Proof of purchase is provided.

Refunds are not applicable to perishable, customized, or clearance items unless they arrive damaged or defective.

2. Return Process
To initiate a return and refund request:

Contact our customer support at [Insert Contact Information] with your order details.

Our team will review your request and provide return instructions.

Ship the product back to our designated return address at your expense unless the return is due to our error.

Once we receive and inspect the returned item, we will process your refund within 7 days.

3. Refund Method

Refunds will be issued to the original payment method used during purchase.

Processing time may vary depending on your bank or payment provider.

If you do not receive your refund within the expected timeframe, please contact our support team.

4. Non-Refundable Items
The following items are not eligible for refunds:

Items that are damaged due to misuse or mishandling.

Perishable and personalized products.

Gift cards and promotional items.

Clearance or final sale products.

5. Exchanges
If you receive a defective or incorrect item, we offer exchanges at no additional cost. Contact us within 7 days to arrange for a replacement.

6. Contact Us
For any refund-related inquiries, reach out to our support team:

Email: service@rafikipestcontrol.com

Phone: 0717819204

Address: Duruma Rd

We appreciate your trust in Rowland Africa and are committed to ensuring a smooth and transparent refund process.