RETURN AND REFUND POLICY

Refund Policy for Rowland Africa

Effective Date: 2020

At Rowland Africa, we value our customers and strive to provide high-quality products and exceptional service. If you are not fully satisfied with your purchase, our refund policy ensures a hassle-free return and refund process.

1. Eligibility for Refunds
We accept refund requests under the following conditions:

The request is made within 7 days of purchase.

The product is returned in its original condition, unused, and in its original packaging.

Proof of purchase is provided.

Refunds are not applicable to perishable, customized, or clearance items unless they arrive damaged or defective.

2. Return Process
To initiate a return and refund request:

Contact our customer support at [Insert Contact Information] with your order details.

Our team will review your request and provide return instructions.

Ship the product back to our designated return address at your expense unless the return is due to our error.

Once we receive and inspect the returned item, we will process your refund within 7 days.

3. Refund Method

Refunds will be issued to the original payment method used during purchase.

Processing time may vary depending on your bank or payment provider.

If you do not receive your refund within the expected timeframe, please contact our support team.

4. Non-Refundable Items
The following items are not eligible for refunds:

Items that are damaged due to misuse or mishandling.

Perishable and personalized products.

Gift cards and promotional items.

Clearance or final sale products.

5. Exchanges
If you receive a defective or incorrect item, we offer exchanges at no additional cost. Contact us within 7 days to arrange for a replacement.

6. Contact Us
For any refund-related inquiries, reach out to our support team:

Email: service@rafikipestcontrol.com

Phone: 0717819204

Address: Duruma Rd

We appreciate your trust in Rowland Africa and are committed to ensuring a smooth and transparent refund process.

Fast Delivery

Fast same day delivery

Secure Payment

We accept all major credit cards and mobile money

24/7 Support

We offer 24/7 support, 7 days a week

Rowland Africa

Rowland Africa: Your Gateway to Global Shopping Discover a world of possibilities with Rowland Africa. We bring you a curated selection of high-quality products from China, delivered right to your doorstep in Kenya. From the latest tech gadgets to stylish fashion, home essentials, and more, we have everything you need. Experience the convenience of online shopping with Rowland Africa. Simply browse our extensive catalog, select your desired items, and let us handle the rest.

Payments
You can pay with MPESA, Cash on Delivery or using your card
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