Rowland Africa Terms of Service
Rowland Africa, Terms of Service
These Terms of Service (“Terms”) govern your use of Rowland Africa’s website, products, services, training programs and supplier/partner arrangements (collectively, the “Services”). By engaging our Services, ordering products, booking training, registering as a supplier, or otherwise interacting with Rowland Africa (“we”, “us”, “our”), you agree to these Terms. If you do not agree, do not use or procure our Services.
1. Who we are
Rowland Africa provides professional cleaning, pest control, mosquito net & insect-proofing solutions, sanitary bin supply/maintenance, training and related hygiene services throughout Kenya.
2. Scope of services
2.1. We provide services and products as described in our written estimate, invoice, booking confirmation, website listing or service agreement. Services may include on-site works (cleaning, pest control visits, installations), supply of goods (nets, sanitary bins, chemicals), training, and supplier relationships.
2.2. All services will be performed with reasonable skill and care consistent with industry practice. Specific deliverables, schedules, and pricing will be set out in the booking confirmation, service order, or written quote.
3. Booking, acceptance & confirmations
3.1. A booking or order becomes binding when we confirm it in writing (email, WhatsApp message, or a signed service agreement) and you accept the terms, or when you pay any required deposit.
3.2. We may decline or modify bookings if we cannot safely provide the service, if there is a conflict with our schedule, or if the site presents hazards that prevent safe work.
4. Pricing & payment
4.1. Prices for Services and Products are as quoted in our proposal, price list, or website at the time of booking. All prices are quoted in Kenyan Shillings (KES) unless stated otherwise.
4.2. Payment terms (deposit, progress payments, final payment) will be set out on the invoice. Unless otherwise agreed, full payment is due on completion of the Service.
4.3. Accepted payment methods: cash, mobile money (M-Pesa), bank transfer, or other methods we specify.
4.4. Late payments may incur interest or administration fees. We may suspend future services or withhold delivery of products for overdue accounts.
5. Quotes, estimates & variations
5.1. Quotes are valid for the period stated on the quote, otherwise for 30 days. Estimates are approximate and may be adjusted for changes in scope, materials, access, or unforeseen conditions.
5.2. Additional work (variations) requested by you or required due to hidden conditions will be charged extra and require written approval.
6. Client obligations & site access
6.1. You must provide accurate information about the site, access details, utilities (water, electricity), potential hazards, and any special requirements (e.g., fragile surfaces, valuable items, allergies).
6.2. Provide safe access to the premises for our technicians at the agreed time. If our staff cannot access or safely perform the work due to locked premises, obstructions, or unsafe conditions, additional attendance fees may apply.
6.3. Remove or secure fragile, valuable, or hazardous items prior to service. While we exercise care, we are not responsible for damage to items left in the work area that were not disclosed or secured.
7. Health, safety & hazardous conditions
7.1. We follow health and safety procedures. You must disclose any relevant health or safety information (chemical sensitivities, pets, structural hazards).
7.2. We reserve the right to suspend or refuse work where it would put our staff or third parties at risk. In such cases we will notify you and agree a safe alternative.
8. Chemicals, pesticides & environmental practices
8.1. We use approved products and follow label instructions and local regulations. If you request a specific chemical or treatment outside standard practice, you must confirm that you understand associated risks.
8.2. Some treatments may require temporary evacuation, ventilation, or restrictions. You must follow any safety instructions we provide.
8.3. We are committed to environmentally responsible options and will offer eco-friendly alternatives where practical.
9. Cancellation & rescheduling
9.1. Client cancellations: standard bookings may be cancelled or rescheduled without charge up to 48 hours before the scheduled service. Short-notice cancellations may incur a fee (see our Refund & Cancellation Policy).
9.2. No-shows or same-day cancellations may incur a higher fee to cover travel and preparation.
9.3. Our cancellations: if we cannot attend due to staff, vehicle, or safety issues, we will notify you and propose an alternative date or provide a refund for any prepayment for the missed service.
10. Re-service, complaints & refunds
10.1. If you are not satisfied with a Service, notify us within 48 hours of completion with photos and details. We will investigate and, where appropriate, offer a free corrective revisit (re-service) to resolve the issue.
10.2. Refunds are considered after investigation. Our Refund & Cancellation Policy outlines eligibility, timeframes and exceptions.
11. Warranties & limitations of liability
11.1. We warrant that Services will be performed with reasonable care and skill. Product warranties are provided by the respective manufacturers and outlined on invoices or product documentation.
11.2. To the extent permitted by law, Rowland Africa’s liability for direct loss arising from our negligence or breach of contract is limited to the amount paid by the client for the affected service or product.
11.3. We are not liable for:
• Indirect, special or consequential losses (loss of profits, business interruption);
• Pre-existing structural or pest issues outside the documented scope;
• Damage arising from misuse, neglect or client actions after completion;
• Loss or damage to items not disclosed or secured by the client;
• Events outside our control (force majeure).
11.4. Nothing in these Terms excludes liability that cannot be lawfully excluded under Kenyan law.
12. Intellectual property
12.1. All intellectual property rights in our website, marketing materials, training materials, reports and internal documents remain our property.
12.2. You may not reproduce, distribute or commercialise our content without written permission. Training certificates issued to participants remain the property of Rowland Africa and may be revoked in cases of fraud or misconduct.
13. Data protection & privacy
13.1. We collect and process personal data in accordance with our Privacy Policy. By using our Services you consent to the collection and use of personal data as described there. Contact support@rowlandafrica.co.ke for privacy inquiries.
14. Supplier & partner engagements
14.1. Supplier registrations, onboarding, orders and procurement are subject to separate supplier terms and purchase orders. We reserve the right to vet suppliers for quality, compliance and legal standing.
14.2. Timely delivery, product conformity and required certifications are the supplier’s responsibility. Non-conforming supplies may be rejected.
15. Training & certification
15.1. Training course enrolment, fees, cancellation and assessment rules are provided at the time of booking. Certificates are issued on successful completion and are subject to our verification. Exam and certificate fees may be non-refundable once the exam is taken.
16. Photos, case studies & marketing use
16.1. We may use non-identifiable before/after photos or anonymised case studies for marketing. For identifiable images or testimonials, we will seek your consent. You may withdraw consent for future use by contacting support.
17. Force majeure
17.1. We are not liable for delays or failure to perform caused by events beyond our reasonable control (natural disasters, strikes, governmental actions, transport disruptions, epidemics). We will notify you and take reasonable steps to minimise disruption.
18. Insurance
18.1. Rowland Africa maintains public liability and employer’s liability insurance appropriate to our operations. This insurance does not replace your responsibility to secure valuable personal items or to disclose risks. You may request proof of insurance by contacting support.
19. Termination
19.1. Either party may terminate a service agreement for material breach if the breach is not corrected within a reasonable period after written notice. Termination does not affect accrued rights or obligations (e.g., payment for work already done).
19.2. We may suspend or terminate Services for non-payment or for conduct that endangers our staff.
20. Changes to terms
20.1. We may update these Terms from time to time. The current Terms (with the “Last updated” date) will appear on our website. Continued use of our Services after publication of changes constitutes acceptance.
21. Governing law & disputes
21.1. These Terms are governed by the laws of Kenya. Any dispute arising under or in connection with these Terms will, where possible, be resolved amicably between the parties. If unresolved, disputes may be referred to mediation or the Kenyan courts.
22. Contact & notices
22.1. For bookings, support, complaints or administrative matters: Call / WhatsApp +254 717 819204.
22.2. For privacy and data requests: support@rowlandafrica.co.ke.
22.3. For supplier enquiries: contact the procurement team via the channels above or the supplier registration form.
23. Miscellaneous
23.1. These Terms, together with any booking confirmation, service order, quote, product documentation, or supplier agreement, form the entire agreement between you and Rowland Africa regarding the Services.
23.2. If any provision is found invalid or unenforceable, the remaining provisions remain in force.
23.3. No third party has rights under these Terms except where expressly stated.